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Tofeo âš¡
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FTBS: Community Support
Sat, 30 Nov 2019 06:11:35 -0500
Hello community support, I just notice that I don't receive my message from my zap account in my mastodon account. But I receive many mastodon messages.
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FTBS: Community Support
Sat, 30 Nov 2019 09:20:00 -0500
@
tofeo âš¡
- Thanks for the report! We've opened an incident and will take a peek and update you when we know something. Thanks again!
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FTBS: Community Support
Sat, 30 Nov 2019 12:26:42 -0500
@
tofeo âš¡
- We've run some tests and looked through the log files. It appears Mastodon is accepting the messages from Zap, but not actually delivering them once they are accepted. We are continuing to investigate, but it will likely take a bit of time since we can't see inside Mastodon to see what is causing it to pitch a fit.
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lotfi
Sat, 30 Nov 2019 13:12:15 -0500
last edited: Sat, 30 Nov 2019 13:14:58 -0500
@
tofeo âš¡
@
FTBS:Community Support
If it can help to solve the problem, I noticed that messages sent through "Access list" reach Mastodon contacts successfully. The problem is with messages posted in "Public".
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Tofeo âš¡
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FTBS: Community Support
Sat, 30 Nov 2019 14:11:24 -0500
@
tofeo âš¡
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FTBS:Community Support
@
lotfi
Now THAT is interesting - thanks for the input! (And THAT is why the channel is called, "Community Support"!)
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FTBS: Community Support
Sat, 30 Nov 2019 20:54:31 -0500
Just a quick update: Unfortunately, nobody around here speaks Ruby, but we did find this that was very recently closed by the Mastodon team with a fix to the Mastodon code:
https://github.com/tootsuite/mastodon/issues/11137
Unfortunately, I have no idea when that fix will roll out to various Mastodon instances - or whether or not it will actually fix the problem for certain.
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lotfi
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